Frequently Asked Questions
Everything you need to know about your Zouk experience
What materials are used in Zouk products?
All Zouk products are 100% vegan and PETA-approved. We specialize in using high-quality handcrafted fabrics and premium cork to ensure our bags and footwear are both stylish and cruelty-free.
How long does shipping take?
Standard shipping typically takes 5-7 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email and SMS.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unused products in their original packaging. Please visit our Returns Center to initiate a request.
Are your products handcrafted?
Yes, every Zouk product is proudly handcrafted by skilled artisans. We take pride in blending traditional Indian craftsmanship with modern, functional designs.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I clean my Zouk bag?
For fabric parts, use a damp cloth with mild soap to gently spot clean. For cork areas, a simple wipe with a damp cloth is sufficient. Avoid machine washing or dry cleaning.